Key Sustainable Development Area Indicators Key Sustainable Development Area Indicators

Economic performance

Net profit, RUB billion
Total volume of purchases, RUB billion
Purchases from small and medium businesses, RUB billion

Personnel

Number of employeesThe values presented differ from those in the 2020 Annual Report due to the difference in the perimeter of the indicators. The perimeter of the Sustainability Report is specified in the About the Report chapter., thousand people
TOTAL STAFF TURNOVER RATE (outflow of staff)The total staff turnover (outlowof staff) is calculated as the ratio of the total of employees who left the company of their own accord, were terminated for other reasons, retired, or passed away as an employee of a company to the average headcount., %
AVERAGE HOURS OF TRAINING PER GROUP EMPLOYEE, ac. hours

Reducing the environmental footprint

TOTAL ELECTRIC ENERGY CONSUMPTION, thousand kWh
TOTAL FUEL CONSUMPTION, thousand litres
PAPER CONSUMPTION, tonnes

Responsible financing

CORPORATE AND INVESTMENT BUSINESS

1.9 thousand groups of companies
Customer base in Russia
7.4 trillion RUB Before provisions for loan impairment.
Loan portfolio
4.9 trillion RUB
Customer funds

SMALL AND MEDIUM BUSINESS

636 thousand active customers
Customer base in Russia
1.6 trillion RUB Before provisions for loan impairment.
Loan portfolio
1.8 trillion RUB
Customer funds

RETAIL BUSINESS

14.3 million active customers
Customer base in Russia
3.8 trillion RUB Before provisions for loan impairment.
Loan portfolio
5.2 trillion RUB
Customer funds

Availability of banking services

TOTAL NUMBER OF SALES OFFICES IN THE RUSSIAN FEDERATION
NUMBER OF SALES OFFICES IN MIESRMIESR: underpopulated and economically underdeveloped regions.

Green financing

VOLUME OF ENERGY SERVICE FACTORING PORTFOLIO, RUB billion
NUMBER OF RETAIL CUSTOMERS PARTICIPATING IN ENVIRONMENTAL INITIATIVES, people

Sponsorship and charityVTB Bank (PJSC) data.

SPONSORSHIP COSTS, RUB billion
CHARITABLE DONATIONS, RUB billion