Key Sustainable Development Area Indicators Key Sustainable Development Area Indicators

Economic performance

Net profit, RUB billion
178.2The 2018-2019 figures are presented int he amount approved at the time of publication of the IFRS statements without further adjustments or reclassifications.ⓘ1201.275.3201820192020
Total volume of purchases, RUB billion
63.6150.8317.2201820192020
Purchases from small and medium businesses, RUB billion
17.429.433.6201820192020

Personnel

Number of employeesThe values presented differ from those in the 2020 Annual Report due to the difference in the perimeter of the indicators. The perimeter of the Sustainability Report is specified in the About the Report chapter.2, thousand people
77.979.575.7201820192020
TOTAL STAFF TURNOVER RATE (outflow of staff)The total staff turnover (outlowof staff) is calculated as the ratio of the total of employees who left the company of their own accord, were terminated for other reasons, retired, or passed away as an employee of a company to the average headcount.3, %
252828201820192020
AVERAGE HOURS OF TRAINING PER GROUP EMPLOYEE, ac. hours
44.344.739.5201820192020

Reducing the environmental footprint

TOTAL ELECTRIC ENERGY CONSUMPTION, thousand kWh
263,571.1297,864.5302,074.6The growth of total power consumption in 2020 is connected with the necessity of the uninterrupted operation of the whole complex of process equipment in the mode when 50 to 70% of employees work remotely.ⓘ4201820192020
TOTAL FUEL CONSUMPTION, thousand litres
5,133.33,818.22,971.8201820192020
PAPER CONSUMPTION, tonnes
3,773.93,453.42,959.7201820192020

Responsible financing

CORPORATE AND INVESTMENT BUSINESS

1.91.9 thousand groups of companies
Customer base in Russia
7.47.4 trillion RUB Before provisions for loan impairment.5
Loan portfolio
4.94.9 trillion RUB
Customer funds

SMALL AND MEDIUM BUSINESS

636636 thousand active customers
Customer base in Russia
1.61.6 trillion RUB Before provisions for loan impairment.6
Loan portfolio
1.81.8 trillion RUB
Customer funds

RETAIL BUSINESS

14.314.3 million active customers
Customer base in Russia
3.83.8 trillion RUB Before provisions for loan impairment.7
Loan portfolio
5.25.2 trillion RUB
Customer funds

Availability of banking services

TOTAL NUMBER OF SALES OFFICES IN THE RUSSIAN FEDERATION
1,7911,8151,711201820192020
NUMBER OF SALES OFFICES IN MIESRMIESR: underpopulated and economically underdeveloped regions.8
290289271201820192020

Green financing

VOLUME OF ENERGY SERVICE FACTORING PORTFOLIO, RUB billion
1.76.088.9201820192020
NUMBER OF RETAIL CUSTOMERS PARTICIPATING IN ENVIRONMENTAL INITIATIVES, people
602,400693,991698,197201820192020

Sponsorship and charityVTB Bank (PJSC) data.9

SPONSORSHIP COSTS, RUB billion
6.88.19.9201820192020
CHARITABLE DONATIONS, RUB billion
9.458.25.9201820192020

1 The 2018-2019 figures are presented int he amount approved at the time of publication of the IFRS statements without further adjustments or reclassifications.

2 The values presented differ from those in the 2020 Annual Report due to the difference in the perimeter of the indicators. The perimeter of the Sustainability Report is specified in the About the Report chapter.

3 The total staff turnover (outlowof staff) is calculated as the ratio of the total of employees who left the company of their own accord, were terminated for other reasons, retired, or passed away as an employee of a company to the average headcount.

4 The growth of total power consumption in 2020 is connected with the necessity of the uninterrupted operation of the whole complex of process equipment in the mode when 50 to 70% of employees work remotely.

5 Before provisions for loan impairment.

6 Before provisions for loan impairment.

7 Before provisions for loan impairment.

8 MIESR: underpopulated and economically underdeveloped regions.

9 VTB Bank (PJSC) data.